Are Information Silos Hampering Your Growth?

Introduction We often tend to think of “information silos” as a problem that plagues only big businesses. Afterall, we’ve all suffered from the horrible customer experiences associated with big companies that have inept service departments wrestling with incompatible technologies, complex procedures, incongruent information flows, and a host of other issues that breed inefficiency, duplication of

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Is your marketing personalized enough?

Introduction Advanced data collection methods and sophisticated data analytics deliver incredibly nuanced personalized marketing advantages for big businesses. These companies are able to engage their customers on a highly individualized basis. They are able to craft communications strategies that quickly solicit and engage customers in a meaningful manner to effectively grow and develop their business

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How Successful Are You at Getting Testimonials?

Let’s face it, testimonials and reviews matter. They represent social proof. In fact, 88% of consumers trust online reviews as much as personal recommendations (BrightLocal). Before going any further though, let’s first get something important out of the way – a review is not a testimonial. They are markedly different, but frustratingly similar. Dictionary.com defines

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Real Capture LLC Officially Launches Tendant™

A game-changing mobile Marketing and Communications solution that drives new business while defending existing revenue! Tuesday, January 29, 2019 – 9:00AM ET. Real Capture LLC (dba Tendant) today announced the official launch of its flagship product – Tendant™ – a breakthrough marketing and communications platform for Android® and iPhone® devices. Tendant helps busy professionals defend

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Voicemail Isn’t Going Anywhere. It’s Time To Take Advantage Of It.

As a business owner, you’re constantly on the lookout for better ways to communicate with your customers. And with two-thirds of the world’s population in possession of a mobile phone connection, it makes perfect sense to focus on improving the caller experience. Learn more about Tendant Voice by visiting our website. Enter the voice mailbox.

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7 Ways to Improve the Customer Voicemail Experience

As a business owner, you want every customer interaction to leave a lasting impression. But have you ever stopped to ask yourself how your customers feel about your business voicemail greeting? Your voicemail greeting presents an excellent opportunity to connect with customers in a valuable way, yet many companies trade a customer-centric experience for a

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